Returns and Refunds Policy

At Pixels and Petals, all sales are final. We do not offer refunds or exchanges, except in the case of defective items.

Defective Items

If you receive an item that is defective, you have 25 days from the date of delivery to contact us and initiate a return. Please include your order number and photos of the defect. Once the defect is confirmed, we will gladly replace the item or offer a refund.

Health & Hygiene

For health and hygiene reasons, we do not accept returns on sealed items, such as masks or undergarments, even if they are unopened.

We appreciate your understanding and thank you for supporting our business! If you have any questions about your order, feel free to reach out to us.

Need help?

Contact us at support@pixelsandpetals.net for questions related to refunds and returns.