Returns and Refunds Policy

Every piece at Pixels and Petals is made to order just for you — and we stand behind every one of them. If your order arrives damaged, defective, or misprinted, we’ll make it right with a replacement or refund, no runaround. Because our products are made on demand, we’re not able to accept returns for size or change of preference — but quality issues are always covered within 15 days of delivery.

Quality Guarantee

Your satisfaction matters to us! If something arrives damaged or defective, we’ve got you covered. You have 15 days from delivery to reach out, and we’ll make it right with a replacement or refund. Just send us your order number along with photos of the issue at support@pixelsandpetals.net, and we’ll take care of you.

Important Note on Sealed Items

For health and safety reasons, we’re unable to accept returns on items like face masks or undergarments once the seal is broken—even if they’re unused. We hope you understand!

Questions About Your Order?

We’re here to help! Drop us a line at support@pixelsandpetals.net and we’ll get back to you as quickly as we can.